Terms & Conditions of Sale

1. DEFINITIONS
1.1 The “Seller” means Connected Group Limited.
1.2 The “Buyer” is the person or company buying the goods which are sold under a contract of sale between the “Seller” and the “Buyer”.
1.3 The “Goods” means the goods which are to be sold under a contract of sale between the Seller and the Buyer.

2. GENERAL
2.1 These terms and conditions apply to all offers, quotations and sales of goods and/or services by Connected Group Limited to any buyer or potential buyer in addition to Special Ordering / Build To Order Services and Personalised Items. Specific guidelines are issued where applicable.
2.2 Any agreement between the Seller and the Buyer shall be binding only if and to the extent that an individual order is expressly accepted by the Seller in writing. The Seller has full discretion in accepting or rejecting any order.
2.3 Except as outlined in Condition 2.1 above, these Terms and Conditions shall prevail over all other terms or conditions – written or oral – implied by trade custom or course of dealing, wherever appearing or however introduced including any Buyer general terms and conditions, unless expressly otherwise agreed by the Seller in writing, all other terms or conditions are expressly rejected by the Seller. The Buyer agrees to be bound by these Terms and Conditions whether or not expressly so stated in any order, confirmation or otherwise.
Deviation from – or modification of – these Terms and Conditions requires written agreement by a Director of the Seller in any instance. Modification or waiver of any provision in one instance shall not constitute modification or waiver in any other instance.
2.4 The Buyer may not resign any of its rights under the contract incorporating these terms and conditions without the Seller’s prior written consent.
2.5 The Seller will issue a despatch confirmation on all UK Stocked Items which constitutes an order acceptance.
2.6 The Seller will issue an order acknowledgement on all Special Order, Built To Order and Personalised Items which constitutes an order acceptance.

3. QUOTATIONS
No quotation from the seller shall constitute an offer.

4. SPECIFICATION
4.1 Goods are supplied in line with the manufacturer’s standard specification.
4.2 The technical information and particulars of goods and performance provided by the seller are as accurate as possible but are not treated as binding or as forming part of any contract with the Buyer unless specifically confirmed or agreed by the Seller in writing.
4.3 Visual differences in grain and colour tone should be expected due to natural stain absorption, manufacturing process and room lighting conditions. Products viewed on a computer monitor may also vary in appearance.

5. PRICE
5.1 Prices invoiced will be those ruling at the date of dispatch of the goods or the provision of any service provided.
5.2 All prices are subject to change until an order is accepted by the seller.
5.3 Prices shown are inclusive of any applicable Value-Added Tax (VAT).

6. DELIVERY
6.1 Whilst the Seller will use reasonable endeavours to keep any agreed delivery date, it does not accept liability for any loss or damage resulting from delay under any circumstances. Nor shall late delivery or non-delivery be a basis for cancellation of any order by the buyers.
6.2 Partial deliveries may be made. No partial delivery shall affect the Buyer’s obligations to pay for any other part of the order. Goods shall be signed for on receipt. Any alleged discrepancy in delivery must be notified to the Seller in writing within 1 day of receipt of goods. All complaints not so filed will be waived.
6.3 Deliveries within the mainland United Kingdom for orders above £40 are usually made free of charge except for the areas defined on the delivery information section of our websites.
6.3.1 The Seller reserves the right to charge for delivery of all goods dispatched unless prior notification of cancellation has been received and acknowledged.

7. TERMS OF PAYMENT
7.1 Unless otherwise agreed in writing all payments by the Buyer for goods and/or services shall be made on confirmation of the order.
7.2 Without prejudice to any other rights which the Seller may have in the event of any sums outstanding on the due date, the Seller shall have the right to cease supplying other goods ordered by the Buyer from the Seller whether under the contract or any other.
7.3 The Seller reserves the right to pass on collection charges in the event payment is not received within the contractually agreed date.

8. RETENTION OF TITLE
8.1 Risk in the goods shall pass to the Buyer on delivery.
8.2 Notwithstanding the provisions of Clause 8.1, property and ownership in the goods shall not pass from the Seller until:
8.2.1 the Buyer shall have paid the Seller for the goods: and
8.2.2 no other sums are then outstanding from the Buyer to the Seller on any account whether or not such sums have become due for payment.
8.3 Each clause and sub-clause of this clause is separate, severable and distinct.

9. FORCE MAJEURE
9.1 The Seller shall, without prejudice to any other provisions hereof, be entitled to cancel or rescind any contract and shall not be liable for any loss or damage if its ability to perform its obligations under the contract is in any way adversely affected whatsoever not within the Seller’s control, or by commercial unfeasibility including the failure by the Seller’s suppliers to fulfil their obligations, the denial or cancellation of necessary permits or licences or substantial increases in the costs of performance.

10. CANCELLATION OF ORDERS
10.1 Cancellations of orders containing UK Stocked items shall be accepted by the Seller on the basis of:-
10.1.1 The cancellation is received by the Seller in writing before acceptance of the order (see 2.5 & 2.6)
10.2 Cancellations of orders containing Special Order, Built To Order and Personalised Items will not be accepted once the order has been placed by the buyer.
10.3 Any extra cost or liability incurred by the Seller due to suspension of work, delivery, lack of/mistaken instruction from the Buyer, interruptions, or any other delays attributable to the Buyer shall be added to the price of the goods/services and paid for by the Buyer.

11. RETURNS
11.1 Any new/unopened UK Stock Items may be returned within 14 days of delivery in their original packaging for a full refund, unless:-
11.1.1 Products have been partially or fully assembled.
11.1.2 Products are incomplete.
11.1.3Products have been used or are not suitable for resale in as new condition.
11.2 No returns will be accepted on any Special Order, Built To Order or Personalised Items.
11.3 Statutory rights are not affected.

12. MISCELLANEOUS
12.1 The contract shall be governed by and construed in accordance with English Law, and both parties hereto submit to the non-exclusive jurisdiction of the English Courts. Any provision which is or may be void/ unenforceable shall, to the extent of such invalidity, be deemed severable and shall not affect other provisions herein.