I attempted to directly connect the headset to my telephone port, but I can't hear a dial tone.

The pin-alignment for each telephone headset port is different. Although the Accord headsets will fit most types of corded telephones, there may be some that are not compatible. You will need to use the configuration switch supplied with your headset to connect to your telephone. If you are still having problems, please use our on-line troubleshooting guide or follow our troubleshooting video.

I am using the BT telephone configuration box with my other brand of telephone headset, and it doesn't work?

BT’s telephone adaptor connects to a BT Accord headset via a preset pin-alignment, other branded headsets may work using a different pin alignment so may not work.

I am using BT's telephone adaptor with a BT Accord headset, but the microphone volume is really low and the person on the other end can't hear me?

Different telephone models may use different types of microphone in their handset, and because our headset connects to the handset jack, some telephones (usually older versions) will require additional amplification for the microphone to work. You may have to use an amplifier to pair with this telephone and therefore consider the BT Accord 30. Please refer to your telephone manufacturers user guide.

I can't hear the person on the other end of the phone yet they can hear me?

Run through the set up of product again, making sure everything is connected properly especially the configuration box. If the person on the other end of the line still cant hear you it is probably down to having no amplification on your telephone or headset so you would either have to purchase a telephone amplifier such as the BT Accord 30 or an amplified telephone. If you are still having problems, please use our on-line troubleshooting guide or follow our troubleshooting videos.

I can't hear a dial tone or my caller.

Check if the telephone/computer switch is selected to telephone.

Make sure the configuration switch is properly selected and try the other positions until you can hear a tone.

If you are still having problems, please use our on-line troubleshooting guide or follow our troubleshooting videos.

My caller can't hear me at all or cannot hear me very well.

Make sure the mute button is not depressed.

Use the screwdriver to adjust the microphone gain adjustment to see if the microphone volume is set correctly.

Try to select the proper settings with the configuration switch.

If you are still having problems, please use our on-line troubleshooting guide or follow our troubleshooting video.