How do I connect the turntable to my amplifier?

The CET500 can be connected to various inputs on your amplifier or dock (your unit). Look for inputs marked ‘Aux in’ or ‘Line in’. Some amplifiers have Phono input sockets. You can try connecting to the inputs on your unit and testing which works and gives the best audio performance, of course be sure to select the input you wish to use. The phono input (if you have one) is usually the best place to start. Please note that the CET500 features a built in pre amplifier and connecting it via a phono socket may cause the sound to be distorted if your unit is designed to work with a record deck without pre-amp, if that is the case please use an alternative socket.

IMPORTANT: be sure to only connect the audio output from your CET 500 to an input socket, if connected to another type of socket you may cause damage to your equipment.

I seem to be getting a distorted sound when connecting to my amplifier.

This is most likely the case if you are connecting the CET500 to a phono socket on your amplifier, that has been designed to work with a record deck without a pre-amp. Please try an alternative socket. If this does not solve your problem, try connecting the CET500 to a different device to verify it is working correctly. Contact amplifier manufacturer for further information.

I seem to be getting crackling interference or a muffled sound when playing records.

This is usually a result of incorrect settings, perhaps the counterweight or anti-skate are calibrated incorrectly. Please follow the Tonearm and anti-skate adjustments section in the user manual. Correct setting of the anti-skate function and counter balance is important for audio quality and to prevent damage to your records. Also check your record is clean and damage free, records should only be cleaned using recommended cleaners. You may need to remove dust from your stylus from time to time. Take great care when cleaning to avoid damage; we recommend use of a specialist cleaning kit.

Is recording software included?

Conversion to mp3 is a PC and software function so its use is not covered by our product support service. If you do not already own software that could assist with that function (your Mac or PC may already have suitable software installed), various programs (paid for and freeware) are available to carry out this task. Audacity for example is a freeware program, http://audacity.sourceforge.net/

I am missing parts.

Please check carefully that you have unpacked all parts supplied. Your CET500 is carefully checked and shipped in extensive packaging to protect in transit, all units and contents are checked before leaving the factory to be sure they are complete. The belt is located on the underside of the platter – it is placed over the centre rim. Do not dispose of any packaging until you have established your unit is assembled and is operating correctly.

It all seems a bit fussy setting a record deck up?

In our digital world we are used to ‘plug and play’ or ‘push and go’, however a record is like a fine wine, something to be savoured and looked after carefully. Likewise preparation is important to ensure your turntable not only operates correctly but delivers the best possible audio quality and does not place undue strain and wear on your records. It is not difficult to set up a turntable, the principle of operation is simple, but as with a classic sports car the calibration and tuning determines the level of performance and satisfaction in use. We recommend taking a few minutes to carefully read set up instructions and be prepared to test and adjust to ensure all is operating correctly and your record deck is set up for best performance.
Many articles and videos are available on the internet describing how to fine tune and set up a record deck. Whilst set up differences will exist between record deck manufacturers specifications and instructions, the general principles of tone arm set up for anti-skate and weight adjustment are very similar.

My tone arm will not travel the full record without jumping or skimming the record surface.

With the stylus cover in place (always protect your stylus, it is delicate) and the auto return switch set to off, carefully move the arm from its rest to the centre of the record taking care to keep it above the surface of the record. If it moves smoothly without resistance, the problem is most likely due to incorrect setting of tone arm weight, and/or anti-skate, or your record is damaged. Click here to view our set up video guides.

When playing some records they jump, but this is not the case with others that don’t jump and play ok.

Is the record that jumps damaged? Scratches are not always obvious to the naked eye. Also consider the actual quality of the record itself. The smaller the groove and closer together the tracks, the lower the audio output and sound quality. This is typical of compilation albums, where smaller grooves allow more tracks to be included on a record, but this is at the expense of sound quality. It also means jumping of the stylus is more likely as the groove is not as deep as a standard album. The sound quality of 12” single is normally deemed to be the highest as more room is available to create deeper grooves in the record pressing process and most 12” singles play at 45 R.P.M. Bigger grooves and faster playback speed equals better sound quality and more tolerance to stylus jump.

I can hear rumble from my speakers when I play a record.

It is likely this is due to either record wear or audio feedback reaching the stylus/deck or vibrations from whatever the record deck is mounted on. Your record deck should be placed on a solid surface/stand that is level and does not transmit vibrations from its surroundings. A stylus and cartridge will amplify whatever is picked up including vibrations and feedback from its surroundings. Dedicated Hi Fi enthusiasts with high end systems go to great lengths to isolate the turntable from its environment. Most of us don’t need to go to such lengths, a solid surface or better still a specialist Hi Fi rack will provide enough isolation.

Why is anti-skate and counter weight setting important?

Anti-Skate is a feature that exerts a force counter to the one pulling the tonearm across the record, so to prevent the arm skating. A Tone arm is designed to be pulled freely without resistance across the grooves of the record as it turns. The record revolving and the grooves do the work. The tone arm and stylus need to be set so to allow the arm to move freely and follow the grooves with the stylus sitting evenly and straight in the groove. If it is pulled to one side it will negatively affect sound quality, skate across the record and at the very least accelerate wear of your records. Weight is carefully set to ensure best sound quality, to avoid the stylus jumping out of the grooves and ensure minimal wear to a record

My records seem to be playing at inconsistent speed.

There are several factors that could potentially cause this problem. In order to eliminate these please first check that the correct speed is selected on top of the turntable. Following on from that, please verify that the belt is fitted correctly and securely. If both of these are confirmed as correct, please check your record for damages or warping.

The tonearm is skipping across records.

If you are experiencing skipping, this is most likely caused by an incorrect weight and/or anti-skate setting. Please follow the Tonearm and anti-skate adjustments section in the user manual. Correct setting of the anti-skate function and counter balance is important for audio quality and to prevent damage to your records. Also check your record is clean and damage free, records should only be cleaned using recommended cleaners. You may need to remove dust from your stylus from time to time. Take great care when cleaning to avoid damage, we recommend use of a specialist cleaning kit.

I cannot hear any audio from the turntable.

Please ensure the turntable is connected correctly to your amplifier or equipment. Look for inputs marked ‘Aux in’, or ‘Line in’ on your audio device. Some amplifiers have Phono input sockets. You can try connecting to the inputs on your unit and testing which works and gives the best audio performance, of course be sure to select the input you wish to use.